Nicola Stout

Nicola Stout

Nicola Stout, MBA, FCIPD, Dip HR

Absence Makes the Heart Grow Fonder

Everyone is ill or unable to come to work sometimes, so every employer will have to manage an unauthorised absence leave at some point, no matter how fabulous you are to work for!

Genuine illness, domestic emergency or perhaps travel issues often reasons given for an absence but to prevent a problem you need to put a few things in place.

  1. Get your absence policy up to date (see below)
  2. Make sure your staff contact details are up to date with their information and their emergency contact in case you have to contact them in the situation of someone just not turning up one day
  3. Have a return to work procedure for every unauthorised absence (so this does not include pre-booked holidays or maternity leave for example but will include everything else). Make sure within this you ask something like ‘is there anything we can assist you with, in relation to your wellbeing’ so that there is a platform for a discussion if there is something underlying that is causing absence.
  4. Monitor and record the results of the return to work interview to spot patterns or re occurring issues so these can be discussed, supported or challenged.

Within your Absence Policy you need a few key pieces of information, namely

  • How to report an absences EG who to contact, by when and by what method
  • When an employee will be required to provide a sick note
  • When return to work discussions will be held and by whom
  • What pay will be received and how long for

Also, if the company refers to a medical professional or occupational health at a certain point during sick leave, this needs to be included also.

Have you heard of the Bradford Score? It’s a great indicator, very widely used to identify when there is a problem brewing.

S² x D = Bradford Score

S = total number of instances of absence for the employee

D = total number of days the employee was absent

To explain a little further ….. if an employee is off once in a 52-week period for 10 days – (1×1) x 10= 10 however if an employee is off 10 individual days over the same period (10×10) x10= 1000

The higher the Bradford score, the more attention needs to be paid to the return to work interviews to ascertain the problem (if indeed there is one). Its easy to see by just looking at the number of sick days the fact that it’s always the same day of the week or similar might be overlooked.

Everyone is ill or unable to come to work sometimes, so every employer will have to manage an unauthorised absence leave at some point, no matter how fabulous you are to work for!

Genuine illness, domestic emergency or perhaps travel issues often reasons given for an absence but to prevent a problem you need to put a few things in place.

  1. Get your absence policy up to date (see below)
  2. Make sure your staff contact details are up to date with their information and their emergency contact in case you have to contact them in the situation of someone just not turning up one day
  3. Have a return to work procedure for every unauthorised absence (so this does not include pre-booked holidays or maternity leave for example but will include everything else). Make sure within this you ask something like ‘is there anything we can assist you with, in relation to your wellbeing’ so that there is a platform for a discussion if there is something underlying that is causing absence.
  4. Monitor and record the results of the return to work interview to spot patterns or re occurring issues so these can be discussed, supported or challenged.